Troubleshooting guide - GARD PRO Ultra 2+Updated 15 days ago
🔄 Introduction
If you're experiencing difficulties with your GARD PRO Ultra 2+ this troubleshooting guide is here to help. Whether you're unable to receive notifications, having trouble connecting your device to the GloryFitPro app, or not seeing accurate health data, this step-by-step guide walks you through the most common solutions. Let's get your watch back on track!
📚 Table of Contents – Troubleshooting Guide
Initial Pairing & Connection
▶️ How to connect your GARD PRO to the GloryFitPro app for the first time.Bluetooth Connection Problems
🔄 Steps to fix syncing or disconnection issues.Notifications Not Working
🔔 What to check if you're not receiving messages or alerts.Health Monitoring
🩺 How to use and troubleshoot heart rate, SpO₂, temperature, and more.GPS & Route Accuracy (sport functions)
🗺️ Ensuring correct tracking during your outdoor activities.Need More Help?
📬 Contact support and further resources.
📡 Initial Pairing & Connection
Step-by-step instructions to connect your GARD PRO Ultra 2+ to the GloryFitPro app:
Open the GloryFitPro app.
Enter your email address.
Tap "Get Captcha".
Check your email and enter the 5-digit code in the app.
Tap "Login".
Info Sheet:
You will see an information screen about background activity.
Tap "Ignore" and fill in the required fields to proceed.
Select Device:
Tap "Select Device" and choose your GARD PRO Ultra 2+ model.
Follow the on-screen instructions to pair.
The Bluetooth address will be stored automatically.
Activate Functions:
Tap the "Device" tab at the bottom of the app.
Enable features like SMS, WhatsApp, and Gmail notifications.
Custom Watch Face:
Tap and hold the home screen on your watch to switch between default faces.
Download new backgrounds via the app (up to 100 options).
📶 Bluetooth Connection Problems with the GARD PRO Ultra 2+
Having trouble with the Bluetooth connection between your GARD PRO Health Ultra 2+ and your phone? Don’t worry—this is a common issue that can usually be resolved with a few simple steps. Follow the guide below to restore your connection and keep your smartwatch working smoothly.
🔄 Step 1: Restart Devices
Restart your smartphone and GARD PRO
Power off your GARD PRO Ultra 2+ by holding the side button for 3 seconds, then turn it back on.
📱 Step 2: Check Bluetooth Settings
On your smartphone, go to Settings > Bluetooth
Turn Bluetooth off, wait 5 seconds, then turn it back on
Make sure no other devices are currently connected to the GARD PRO
🔁 Step 3: Unpair and Reconnect via the App
Open the GloryFitPro app
Tap Device > Unbind to remove the current watch connection
Restart the app
Return to Device > Add Device and follow the steps to re-pair
⚠️ Important: Always pair your smartwatch through the GloryFitPro app, not through your phone's default Bluetooth settings.
📴 Step 4: Reset Bluetooth Settings (do not clear data unless instructed)
For persistent issues:
Go to your phone’s Settings > Apps > GloryFitPro > Storage
Tap Clear Cache (do not clear data unless instructed)
You can also reset network settings on your phone:
Go to Settings > System > Reset > Reset Network Settings
This will reset all Wi-Fi, Bluetooth, and mobile settings—reconnect to your networks afterwards
📍 Step 5: Keep Devices Close
Make sure your phone and smartwatch are within 1–2 meters during connection attempts. Walls, interference, or large metal objects can weaken the Bluetooth signal.
🆘 Still Not Connecting?
If you still can’t connect after following the above steps:
Ensure you are using the latest version of the GloryFitPro app
Try connecting the watch with a different phone to rule out device issues
Contact [email protected] with your watch model and phone type
We’re happy to help get your connection back on track!
📲 Notifications Not Working?
Follow these steps to troubleshoot app notifications:
App Settings in GloryFitPro:
Open GloryFitPro > Tap "Device" > Tap "App" or "App Reminder"
Enable notifications for WhatsApp, Facebook, Gmail, etc.
Smartphone Notification Access:
Go to your phone's Settings > Apps > GloryFitPro
Ensure all permissions are enabled (notifications, background activity, etc.)
App-Specific Settings:
Go to Settings > Apps > (e.g., WhatsApp)
Enable "Show Notifications" and "Show Previews" if available
🏃️ Start and Track a Workout
From Your Watch:
Swipe right > Tap "Training"
Select your sport (e.g., walking, running, yoga)
Tap the play icon to begin
Swipe right > Tap stop to end the workout
From the GloryFitPro App:
Open the app > Tap "Sport"
Add favorite sports (up to 4)
Tap "GO" to begin the workout
Stop after your session
Workout Data:
Time, heart rate, calories burned, route (via GPS)
View routes and stats by tapping the monthly distance overview
🩺 Health Monitoring
1. Heart Rate:
Swipe right on your watch > Tap "Heart Rate"
View results in real time
Enable auto-monitoring in the app under "Device > Heart Rate"
2. Blood Pressure:
Swipe right > Tap "Blood Pressure"
Manual measurement only (not via app)
3. SpO2 (Oxygen):
Swipe right > Tap "SpO2"
Or open app > Device > Blood Oxygen (auto/manual)
4. Temperature:
Open app > Device > Body Temperature
Automatic measurements only
5. Sleep Tracking:
Open GloryFitPro in background before sleeping
Tap "Sleep" on your watch before bed and let it auto-lock
🌐 GPS & Route Accuracy
No built-in GPS. Uses your phone's GPS.
Start workouts via the app to record GPS routes.
Set Location permission for GloryFitPro to "Always allow".
Keep Bluetooth active and phone nearby.
📞 Need More Help?
For code issues or notification problems: click "HERE" in the app to troubleshoot by model.
Still need help? Email: [email protected] and our team will assist you.
Stay active and connected with your GARD PRO Ultra 2+ ✨