I Have a Defect – What Should I Do?Updated 15 days ago

🛠️ I Have a Defect – What Should I Do?

If you’ve discovered a defect in your GARD PRO product, don’t worry — we’re here to help! Just follow the steps below to get fast and effective support.

✅ Step-by-Step Guide

Step 1: Stop Using the Product
If you notice a defect, stop using the smartwatch immediately to avoid further damage or safety risks.

Step 2: Check Warranty Eligibility
Verify whether your product is still within its 2-year warranty period and whether the issue is covered.
➡️ Read: Everything You Need to Know About Our Warranty

Step 3: Document the Defect
Take clear photos or videos showing the issue. Make sure to capture:

• The defect from multiple angles

• Close-up shots with sufficient lighting
  This helps our team assess the issue more quickly and accurately.

Step 4: Contact Customer Support
Send an email to [email protected] with the following details:

• Your order number

• A clear description of the problem

• Attached photos or videos of the defect

• Any other relevant purchase information

Step 5: Follow the Instructions Provided
Once your case is reviewed, our support team will guide you through the next steps, which may include:

• Returning the product for inspection

• Shipping instructions for repair or replacement

Note: You may be responsible for return shipping depending on the type of defect and coverage.

Step 6: Stay in Contact
We’ll keep you informed on the progress of your repair or replacement. Our goal is to resolve your issue as quickly and smoothly as possible.

🤝 We're Here to Help

By following these steps, you help us provide the best possible service and minimize delays. We appreciate your cooperation and patience — and we’re committed to making things right.

If you have any further questions, don’t hesitate to reach out. Our customer service team is always ready to assist!